Frequently Asked Questions
Everything you need to know about PetMax style and service.
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest girth, and back length while they are standing to ensure the most comfortable fit.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the clothing is free of pet hair and odors to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pet's new outfit sooner.
Are PetMax clothes machine washable?
Most of our fashion items are machine washable on a gentle cycle, but we recommend checking the care label on each specific garment for optimal longevity.
Do you ship internationally?
Yes, PetMax ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.